Terms of Service & Customer Agreement

1. Scope of Work & Estimator Calculations

By requesting an estimate or booking a service through this website, you agree to these Terms of Service. Estimates generated through our instant online pricing engine are calculated using the exterior square footage, linear footage, or surface dimensions provided by the customer. Final scope is verified by our field technicians upon on-site arrival prior to commencing work. If actual dimensions or surface conditions differ substantially, the technician will present an updated rate for your approval before proceeding.

2. Water & Power Supply Access

The customer agrees to provide an uninterrupted on-site exterior water source (hose bib / spigot) with standard domestic water pressure. Our equipment connects directly to your outdoor supply. If an exterior electrical outlet is needed for specialized equipment, reasonable access will be requested. The cost of water consumption is the property owner's standard utility expense.

3. Surface Conditions, Pre-existing Damage & Oxidation

Pressure and soft washing reveal clean underlying surfaces but cannot repair pre-existing structural issues, UV bleaching, concrete spalling, severe efflorescence, or aged paint degradation. Vinyl siding with prior UV oxidation may exhibit uneven chalking; our gentle low-pressure detergents minimize disturbance, but preexisting fading cannot be reversed. Technicians conduct a pre-wash perimeter inspection and will note pre-existing flaws.

4. Property Protection & Preparation

To ensure a safe and thorough service, the customer agrees to:

• Secure all doors, windows, skylights, and garage entries tightly.
• Relocate sensitive patio furniture, toys, cushions, and potted plants away from work perimeters.
• Keep pets and children safely indoors while pressurized equipment and spray wands are active.
• Inform technicians in advance of any non-functional exterior GFCI outlets or delicate landscape features.

5. Scheduling, Arrival Windows & Inclement Weather

Scheduled appointments are assigned dedicated morning or afternoon arrival windows. Exterior pressure washing requires safe meteorological conditions. In the event of lightning storms, freezing temperatures, or high wind warnings, our dispatch coordinator will promptly notify you and reschedule your booking with highest priority.

6. Flexible Rescheduling & Cancellations

We understand schedules change. Customers can reschedule or cancel at any time with zero hassle using their self-service link provided in their booking confirmation email, or by contacting our office at (555) 014-DECK. We appreciate at least 24 hours advance notice when possible.

7. 100% Satisfaction Guarantee & Payment

Payment is due upon completion of the service. We conduct a final post-clean walkthrough with the property owner. If you are not completely satisfied with any treated surface, our team will re-treat the area free of charge before departure.

8. Contact & Company Details

For any questions regarding these operational terms, please reach out to:

• Business: TimberCraft Decks & Fence
• Phone: (555) 014-DECK